Local phone calls are not recorded. We respect your privacy. Details of long distance calls can be obtained from your long distance provider or by calling our business office with proper identification.
You can email us at jade@gojade.org.
If you need technical support during our business hours, call our office and listen for the options for internet or DirectV. One of our customer service representatives will be glad to assist you. If it is after hours, please listen to the phone options to be directed to your area of concern.
Our phone numbers are 719-379-3839 or 719-589-2964, 866-215-1822. Fax line is 719-379-5233.
You can pay on line with a credit card, debit card or by using paypal. You can also pay in person at our business office with a check or cash. We also have a drop box in front of our building at 129 Santa Fe.
Your account can also be set up to draft automatically on your debit or credit card or through an EFT with your bak.
All of the information you are required to enter on line to place an order is confidential. This is a secure server and no one can access your information.
We are open Monday thru Friday: 8:00 AM to 5:00 PM Mountain Standard Time
You can order DirectV service on line. Equipment such as TV's or personal electronics can only be ordered on line on our web site.
It is the customer?s responsibility to inspect all shipments upon arrival for damage of any kind and indicate all damage, or potential damage, on the truck delivery receipt in the presence of the delivering driver. If you determine upon inspection that the condition of the shipping box is satisfactory, an adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to GoJade.Org's Policy and Agreement, understanding that you cannot return the television to GoJade.Org for a refund and that the condition of the delivery meets your expectations. However, if damage is found, immediately contact GoJade.Org and GoJade.Org will initiate a freight claim with the carrier. If the damage is not indicated on the delivery receipt before the driver leaves, (concealed damage) GoJade.Org must be notified within 48 hours of the delivery. GoJade.Org cannot guarantee a concealed damage claim will have any reimbursement value but will do our best to work with the carrier on your behalf. Beyond 48 hours, the customer has full responsibility for any damage found. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
Please call the business office during normal working hours and speak to a customer service representative.
If they are unable to resolve your problem, they will have the office manager or general manager assist you.
Our computer system will keep a record of your purchases.
For Curbside delivery, an appointment will be made to delivery the TV to your door. It will be your responsibility to move the TV into the house.
For White glove delivery, two men will delivery the TV into your home and remove the debris, but will not set up the TV.
To begin the return process, please log in to your account, and select Returns & Exchanges
Please initiate a return within 24 hours of receiving your merchandise if it has been damaged in transit or is defective. We will gladly send a replacement free of charge. Once the product arrives at GoJade.Org, either a refund will be issued or we will exchange your product and send a new one out to you. If you have received a defective unit, some manufacturers may require one service call to diagnose the issue.
If you have any problems using this form, please contact our Returns Department at 866-215-1822.
- 30 day limit on the return of all items with the exception of TV?s which are listed below by manufacturer.
- Opened satellite boxes & systems (or activated cards) may not be returned. Exchanges can be done through the manufacturer.
- Free shipping (and reduced shipping) promos do not apply to return/exchange shipping on freighted items (50 lbs or more).
- 15% Restocking fees will be charged only if your order is not returned in its original box, is missing packing material, manuals, any accessories or the UPC bar code off the box.
Haier - Initial fail on power up these will be exchanged by GoJade.Org 30 days from original customer invoice. Customer must pay freight back to GoJade.Org. To qualify for replacement, TV must be complete with all accessories and will be replaced with same or equivalent model after the defective unit arrives at the warehouse. Customer Service 1-800-461-8890 for questions regarding Haier TVs.
Hitachi ? Is Repair only. Call 800-448-2244 or www.hitachi.us
Mitsubishi - Repair only. Call 949-830-8364 or go to the internet at www.mitsubishi-tv.com and check the ?support? tab.
Pioneer - www.pioneerelectronics.com for additional customer support.
Sharp - All Sharp Electronic Products that fail on initial power up will be exchanged by GoJade.Org 30 days from original customer invoice. Customer must pay the freight back to the GoJade.Org warehouse. To qualify for replacement, product must be complete with all accessories and will be replaced with the same or equivalent model after the defective unit arrives at the warehouse. After 30 days from customer invoice, please contact Sharp at 800-237-4277 or go to the web at www.sharpusa.com. Then click on the ?Sharp Support Center? button.
Toshiba ? GoJade.Org will exchange Toshiba TV?s that fail on initial power up 30 days from customer invoice. Customer must pay the freight back to the GoJade.Org warehouse. To qualify for replacement, TV must be complete with all accessories and will be replaced with the same or equivalent model after the defective unit arrives at the warehouse. After 30 days, contact Toshiba for nearest repair center at www.toshiba.com and click on your specific product category then ?customer support? then ?authorized service center?.
Satellite Products:
DIRECTV Receivers ? GoJade.Org will exchange DIRECTV receivers 90 days from the Consumer?s initial activation date. Customers should keep their original activated access card to use with consumer?s new unit and have DIRECTV re-marry the card. Defective unit will be returned to GoJade.Org with a virgin (un-authorized) card to qualify for exchange.
DIRECTV Dishes and LNB?s ? GoJade.Org will exchange 30 days from customer invoice.
Our business office is located at 129 Santa Fe, Alamosa, Colorado
Jade Communications is proud to annouce that we now can offer DIRECTV service anywhere in the USA. DirectTV also provides High Definition equipment, as well as DVR's. Please call our business office at 589-5140 for additional information.
We will be glad to assist you with giving you the correct information during normal business hours. Call our business office between 8 AM to 5 PM, Monday thru Friday @ 719-379-3839 or 719-589-2964.
